Qualitative Critique Of Aids Orphans - 1189 Words

Qualitative Critique of AIDS Orphans Living in a Township The article is conveying how orphans live and are affected by AIDS taking one, both or a loved one who is afflicted with AIDS. Surviving the death of a loved one ensures a hard life that is vividly verbalized by the orphans. VanRooyen, Frood, Ricks will follow an organized and appropriate presentation of these orphans that live in sub-Saharan Africa. The authors Van Rooyen, Frood, Ricks, (2012) stipulated that AIDS is a disease that affects not only the individual but also the entire family. They embarked on a journey to convey the experiences of AIDS orphans living in a township, situated in the Eastern Cape of Africa. The title is substantiated because only the orphans have the experience. The abstract, was concise and reflective of the title. A qualitative design was appropriate because it allows the orphans’ to tell their life experiences. It makes the reader want to read more about how the authors will conv ey the orphans’ feelings. There were two topics addressed as consequences of being an AIDS orphan: overwhelming alterations in their life long along with hope that the children attained from supportive people, family, and society (Van Rooyen, D., Frood, S., Ricks, E., 2012). Problem Statement An AIDS orphan refers to any child younger than 18 years old who lost one or both parents related to HIV (Van Rooyen et al, 2012). Statistics and estimated calculations from the United NationsShow MoreRelated1000 Word Essay85965 Words   |  344 Pages234 237 243 248 251 254 256 259 261 265 272 278 285 290 302 Page 2 / 389  © Copyright 1999-2012 ArmyStudyGuide.com Version 5.3 The Army Plan ...................................... Land Navigation / Map Reading .......................... First Aid ........................................... Chemical, Biological, Radiological, Nuclear ................... Field Sanitation ...................................... Physical Security ..................................... Security and Intelligence ..Read MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 Pagesisolated individuals. Decisions were made in the context of information and assistance obtained from relatives and village members around the world. These networks were often institutionalized as businesses, mutual aid organizations, and other associations that helped channel aid and exploit more migrants.52 These institutions also helped bring disparate networks together in broader ethnic, national, and diasporic identities. At the same time, these institutions and the elites that often dominated

The Things They Carried by Tim O’Brien - 550 Words

Having spent over five years in the military, I often wondered what it would be like to deploy. I never did, you see. However, I have experienced preparations for deployment. Soldiers undergo medical examinations, prepare their gear, prepare the equipment, and ensure personnel documents are in order. These are just a few items that need to be checked off of a to-do list, or inventory if you will. In â€Å"The Things They Carried† by Tim O’Brien, the main character, First Lieutenant Jimmy Cross, runs through a series of events that he had his squad carried, both on their person and in their minds. â€Å"The Things They Carried† is about Cross and the soldiers under him and their activities in Vietnam during the war. The story begins with Cross introducing the object of his infatuation, Martha. He then goes on to list, in detail, materials, gear, and emotions that were â€Å"humped† by him and his men. Cross seems to be a day dreamer since he often thinks about Martha when he should be focusing on his men, the mission, and their surroundings. Cross also loses one of his soldiers, Ted Lavender. Cross, being the leader, blames himself for being off in la-la land with Martha rather than focusing on the reality he and his soldiers are in. Burdened with the guilt, he throws himself into the act of digging a foxhole, using the rage to fuel him. Cross, then, partakes on a sort of self-examination where he realizes all of the negative things that have happened but could have beenShow MoreRelatedThe Things They Carried by Tim Obrien1426 Words   |  6 PagesThe War at Home The Things They Carried, by Tim O’Brien, transports the reader into the minds of veterans of the Vietnam conflict. The Vietnam War dramatically changed Tim O’Brien and his comrades, making their return home a turbulent and difficult transition. 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Training Report on Wholesale Banking Operation in Axis Bank. Free Essays

string(48) " shares for cash at a price of Rs 21 per share\." REPORT ON SUMMER TRAINING OF Submitted to KCL-IMT (PTU) In partial fulfillment of the requirements for the award of degree of MASTER OF BUSINESS ADMINISTRATION Submitted by: Name of the student : KIRAN DOGRA Roll No: 1174251| Supervisor: Dr. SUKHMANI WARAICH Ass. prof. We will write a custom essay sample on Training Report on Wholesale Banking Operation in Axis Bank. or any similar topic only for you Order Now | DEPARTMENT OF MANAGEMENT KCL-IMT JALANDHAR BATCH-2011-2013 DECLARATION I, â€Å"KIRAN DOGRA†, hereby declare that the work presented herein is genuine work done originally by me and has not been published or submitted elsewhere for the requirement of a MBA program me. Any literature, data or works done by others and cited within this research project has been given due acknowledgement and listed in the reference section. _______________________ (Student’s name ; Signature) PREFACE Someone has rightly said that practical experience is for  better and closer to the real world then mere theoretical exposure. The practical experience helps the students view the real world closely, which in turn widely nfluences their  perceptions and argument their understanding of the real situation. Report work constitutes the backbone of any management education program me. A management student has to do report work quite frequently during his entire span. The report work entitle â€Å"WHOLESALE BANKING OPERATION OF AXIS BANK† aims to analyze var ious services and products provided by AXIS and for this purpose TANDA city have been chosen. CERTIFICATE This is to certify that the project work of Ms. KIRAN DOGRA on WHOLESALE BANKING OPERATION with AXIS BANK has been compiled under my supervision and guidance. _________________________ (Faculty Name ; Signature) ACKNOWLEDGEMENT I present this project report on â€Å"whole banking operations† IN AXISBANK LTD. , WARDHA with a sense of great pleasure and satisfaction. I undersign with pleasure take this opportunity to thank all those related directly or indirectly in preparation of this project report. I started working on this project under the invaluable guidance of Honorable Miss. Riddhi Deshpande mam for which I am very much thankful for her valued time given for the purpose. Without her co-operation our project work would have been difficult to complete. I express our sincere thanks to Mr. HITESH RAWAL, (Branch Manager) in Axis Bank Ltd. ,TANDA and staff in that organization. I am also thankful to Dr. INDERPREET SINGH sir [Director of our college] and Miss. sukhmani waraich [Project In charge] to allow us to carry out this project. I also thank all my friends who have more or less contributed to the preparation of this project report. I will be always indebted to them. INDEX S. No. | CHAPTERS| PAGE No. | 1. | CHAPTER – 1 (COMPANY PROFILE)| 8-22| 1. 1 | Introduction of axis bank| 8| 1. 2| History of axis bank| 9-13| 1. 3| Management of axis bank| 14-15| 1. | Definition of banking| 15| 1. 5| Meaning of banking| 15| 1. 6| Product of axis bank| 15-16| 1. 7| Customer services on banking operation| 16-17| 1. 8| Traditional banking activity | 17| 1. 9 | Accounting for bank account| 17-18| 1. 10| Economic function| 18-20| 1. 11| Types of investment ban| 20| 1. 12| Mortgage banking| 20-22| 1. 13| KYC (know your customer)| 22| 1. 14| Co mpetitors | 22| | | | 2. | CHAPTER – 2| 23-26| | Need, Scope, Objectives, methodology and limitation of the study. | 23-26| | | | | | | 3. | Chapter – 3| 27-38| 3. 1| Project introduction| 27| 3. 2| Meaning of wholesale banking operation| 27-28| . 3| Concept | 28-34| 3. 4| Current account information| 34-35| 3. 4. 1| Channel one:(for successful business)| 34| 3. 4. 2| Builders and real estate| 35| 3. 5| Training in wholesale banking operation| 35-38| 3. 5. 1| Corporate| 35-36| 3. 5. 2| Small and medium enterprises| 36-37| 3. 5. 3| Government | 37-38| | | | 4. | Chapter – 4| 39-51| 4. 1| Data analysis| 39-51| | | | 5. | Chapter – 5| 52| 5. 1| Finding and suggestion| 52| 5. 2| Conclusion and recommendation| 52| | | | 6. | Chapter – 6| 53| | Bibliography| 54| | Appendices-Customer Feedback Form| 55-57| CHAPTER 1 1. COMPANY PROFILE 1. INTRODUCTION OF AXIS BANK Commercial banking services which includes merchant banking, direct finance infrastructure fi nance, venture capital fund, advisory, trusteeship, forex, treasury and other related financial services. Axis Bank Limited  is an Indian  financial services  firm that had begun operations in 1994, after the  Government of India  allowed new private banks to be established. The Bank was promoted jointly by the Administrator of the Specified Undertaking of the Unit Trust of India  (UTI),  Life Insurance Corporation of India  (LIC), General Insurance Corporation Ltd. , National Insurance Company Ltd. The New India Assurance Company,  The Oriental Insurance corporation  and  United India Insurance Company  UTI holds a special position in the Indian capital markets and has promoted many leading financial institutions in the country. As on the year ended 31 March, 2012, Axis Bank had an operating revenue of 13,437 crores and a net profit of 4242 crores. Axis Bank opened its registered office in Ahmedabad and corporate office in Mumbai in December 1993. The first branch was inaugurated in April 1994 in Ahmedabad by Dr. Manmohan Singh , then the honorable Finance Minister . 1. 2 HISTORY OF AXIS BANK 1993: The Bank was incorporated on 3rd December and Certificate of business on 14th December. The Bank transacts banking business of all description. UTI Bank Ltd. was promoted by Unit Trust of India, Life Insurance Corporation of India, General Insurance Corporation of India and its four subsidiaries. The bank was the first private sector bank to get a license under the new guidelines issued by the RBI. 1997: The Bank obtained license to act as Depository Participant with NSDL and applied for registration with SEBI to act as `Trustee to Debenture Holders’. Rupees 100 crores was contributed by UTI, the rest from LIC Rs 7. crores, GIC and its four subsidiaries Rs 1. 5 crores each. 1998: The Bank has 28 branches in urban and semi urban areas as on31st July. All the branches are fully computerized and networked through VSAT. ATM services are available in 27 branches. The Bank came out with a public issue of 1,50,00,000 No. of equity shares of Rs10 each at a premium of Rs 11 per share a ggregating to Rs 31. 50crores and Offer for sale of 2,00,00,000 No. of equity shares for cash at a price of Rs 21 per share. You read "Training Report on Wholesale Banking Operation in Axis Bank." in category "Essay examples" Out of the public issue 2, 20,000 shares were reserved for allotment on preferential basis to employees of UTI Bank. Balance of 3, 47, 80,000 shares were offered to the public. The company offers ATM cards, using which account-holders can with draw money from any of the bank’s ATMs across the country which is inter-connected by VSAT. UTI Bank has launched a new retail product with operational flexibility for its customers. UTI Bank will sign a co-brand agreement with the market, leader, Citibank NA for entering into the highly promising credit card business. UTI Bank promoted by India’s pioneer mutual fund Unit Trust of India along with LIC, GIC and its four subsidiaries. 1999: UTI Bank and Citibank have launched an international co-branded Credit card. UTI Bank and Citibank have come together to launch an international co-branded credit card under the Master Card umbrella. UTI Bank Ltd has inaugurated an offsite ATM at Ashok Nagar here, taking the total number of its offsite ATMs. 2000: The Bank has announced the launch of Tele-Depository Services for Its depository clients. UTI Bank has launch of `I Connect’, its Internet banking Product. UTI Bank has signed a memorandum of understanding with equitymaster. com for e-broking activities of the site. Infinity. com financial Securities Ltd. , an e-broking outfit is Typing up with UTI Bank for a banking interface. Geojit Securities Ltd, the first company to start online trading services, has signed a MoU with UTI Bank to enable investors to buysell demat stocks through the company’s website. India bulls have signed a memorandum of understanding with UTI Bank. UTI Bank has entered into an agreement with Stock Holding Corporation of India for providing loans against hares to SCHCIL’s customers and funding investors in public and rights issues. ICRA has upgraded the rating UTI Bank’s Rs 500 crores certificate of deposit programmed to A1+. UTI Bank has tied up with LT Trade. com for providing customized online trading solution for brokers. 001: UTI Bank launched a private placement of non-convertible debentures to rise up to Rs 75 crores. UTI Bank has opened two offsite ATMs and one extension counter with an ATM in Mangalore, taking its total number of ATMs across the country to 355. UTI Bank has recorded 62 per cent rise in net profit for the quarter ended September 30, 2001, at Rs 30. 95 crores. For the second quarter ended September 30, 2000, the net profit was Rs 19. 08 crores. The total income of the bank during the quarter was up 53 per cent at Rs 366. 25 crores. 2002: UTI Bank Ltd has informed BSE that Shri B R Barwale has resigned as a Director of the Bank w. . f. January 02, 2002. A C Shah, former chairman of Bank of Baroda, also retired from the bank’s board in the third quarter of last year. His place continues to be vacant. MD a modern took over as the director of the board after taking in there INS of UTI. B S Pandit has also joined the bank’s board subsequent to the retirement of K G Vassal. UTI Bank Ltd has informed that Shri Paul Fletcher has been appointed as an Additional Director Nominee of CDC Financial Service (Mauritius) Ltd of the Bank . And Shri Donald Peck has been appointed as an Additional Director (nominee of South Asia Regional Fund) of the Bank. UTI Bank Ltd has informed that on laying down the office of Chairman of LIC on being appointed as Chairman of SEBI, Shri G N Bajpai, Nominee Director of LIC has resigned as a Director of the Bank. 2003: UTI Bank Ltd has informed BSE that at the meeting of the Board of Directors of the company held on January 16, 2003, Shri R N Bharadwaj, Managing Director of LIC has been appointed as an Additional Director of the Bank with immediate effect. – UTI Bank, the private sector bank has opened a branch at Nellore. The bank’s Chairman and Managing Director, Dr P. J. Nayak, inaugurating the bank branch at GT Road on May 26. Speaking on the occasion, Dr Nayak said. This marks another step towards the extensive customer banking focus that we are providing across the country and reinforces our commitment to bring superior banking services, marked by convenience and closeness to customers. -UTI Bank Ltd. has informed the Exchange that at its meeting held on June 25, 2003 the BOD have decided the following: 1) To appoint Mr. A T Pannir Selvam, former CMD of Union Bank of India and Prof. Jayanth Varma of the Indian Institute of Management, Ahmadabad as additional directors of the Bank with immediate effect. Further, Mr. Pannir Selvam will be the nominee director of the Administrator of the specified undertaking of the Unit Trust of India (UTI-I) and Mr. Jayanth Varma will be an Independent Director. 2) To issue Non-Convertible Unsecured Redeemable Debentures up to Rs. 100 crores, in one or more tranches as the Bank’s Tier – II capital. -UTI has been authorized to launch 16 ATM son the Western Railway Stations of Mumbai Division. -UTI filed suit against financial institutions IFCI Ltd in the debt recovery tribunal at Mumbai to recover Rs. 5cr in dues. -UTI bank made an entry to the Food Credit Programme; it has made an entry into the 59 cluster which includes private sector, public sector, old private sector and co-operative banks. -Shri Ajeet Prasad, Nominee of UTI has resigned as the director of the bank. -Banks Chairman and MD Dr. P. J. Nayak inaugurated a new branch at Nellore. -UTI bank allots shares under Employee Stock Option Scheme to its employees. -Unveils pre-pai d travel card ‘Visa Electron Travel Currency Card’ -Allotment of 58923equity shares of Rs 10 each under ESOP. UTI Bank ties up with UK govt fund for contract farm in -Shri B S Pandit, nominee of the Administrator of the Specified Undertaking of the Unit Trust of India(UTI-I) has resigned as a director from the Bank w e f November 12,2003. -UTI Bank unveils new ATM in Sikkim. 2004: Comes out with Rs. 500 Unsecured Redeemable Non-Convertible Debenture Issue, issue fully subscribed -UTI Bank Ltd has informed that Shri Ajeet Prasad, Nominee of the Administrator of the Specified Undertaking of the Unit Trust of India (UTI – I) has been appointed as an Additional Director of the Bank w. e. f. January 20,2004. UTI Bank opens new branch in Udupi-UTI Bank, Geojit in pact for trading platform in Qatar -UTI Bank ties up with Shri ram Group Cos-Unveils premium payment facility through ATMs applicable to LIC UTI Bank customers –Metal junction (MJ)- the online trading a nd procurement joint venture of Tata Steel and Steel Authority of India(SAIL)- has roped in UTI Bank to start off own equipment for Tata Steel. -DIEBOLD Systems Private Ltd, a wholly owned subsidiary of Diebold Incorporated, has secured a major contract for the supply of ATMs an services to UTI Bank -HSBC completes acquisition of 14. % stake in UTI Bank for . 6 m -UTI Bank installs ATM in Thiruvananthapuram –Launches Remittance Card’ in association with Remit2India, a Web site offering money transfer services. 2005: * UTI Bank enters into a banc assurance partnership with Bajaj Allianz General for selling general insurance products through its branch network. * UTI Bank launches its first Satellite Retail Assets Centre (SRAC) in Karnataka at Mangalore. 2006: * UBL sets up branch in Jaipur. UTI Bank unveils priority banking lounge. * UTI Bank launches operations of UBL Sales, its Sales Subsidiary -Inaugurates its first office in Bangalore. * UTI Bank announces the launc h of its Credit Card Business. * UTI Bank becomes the first Indian Bank to successfully issue Foreign Currency Hybrid Capital in the International Market. * UTI Bank Business Gold Debit Card MasterCard Launched – Designed for business related spending by SMEs and self employed professionals. 2007: AXIS Bank Ltd has informed that consequent upon handing over charge as Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI), Shri. S B Mathur, the Nominee Director of SUUTI has resigned as a Director of the Bank December 06, 2007. * AXIS Bank Ltd has informed that Fitch Ratings on December 14, 2007, has upgraded the Bank’s National Long-term rating to ‘AAA(ind)’ from ‘AA+(ind)’. * AXIS Bank Ltd has appointed Shri K N Prithvi raj as an Additional Director on the Board at Directors of the Bank. * Company name has been changed from UTI Bank Ltd to Axis Bank Ltd. 008: * Axis Bank launches Platinum Credit Card, India’s first EMV chip based card. * Axis Bank set up its branch at Ilanji at Meenakshi Nagar on the Coutralam-Madurai road on April 16. 2009: * Axis Bank today said its board has recommended the appointment of Shikha Sharma, currently chief of ICICI group’s life insurance business, as its next managing directo r and CEO. * Axis Bank has set up a new branch at Perumbavoor. The bank has a network of 832 branches along with 8 extension counters and 3622 ATMs across the country. Axis Bank, on Wednesday entered into a strategic alliance with Motilal Oswal, the financial services firm, in order to facilitate the online trading for the bank’s customers. * AXIS Bank Ltd has informed that the Board of Directors of the Bank at its meeting held on June 01, 2009, inducted Smt. Shikha Sharma as an Additional Director of the Bank. * Axis bank has received final clearance from the Securities and Exchange Board of India (SEBI) to begin its mutual fund operations and will launch debt and equity schemes soon whereas IDBI Bank is awaiting the regulator’s permit for an entry. Axis Bank opened the new branch at Irinjalakuda while it has a network of 892 branches, 8 extension counters and 3,806 ATMs across the country. 2010: Axis Bank Limited has informed that at the meeting of the Board of Direc tors held on January 15, 2010, the following decisions were taken: * To appoint Dr. Adarsh Kishore, former Finance Secretary, Government of India and former Executive Director, International Monetary Fund representing Bangladesh, Bhutan, India and Sri Lanka as the Non-Executive Chairman of the Bank, subject to RBI approval; * To appoint Shri S. B. Mathur, former Chairman, LIC and the National Stock Exchange of India, as an Additional Independent Director, with immediate effect. 1. 3 MANAGEMENT OF AXIS BANK ORGANIZATION STRUCTURE OF AXIS BANK PROMOTERS: Axis Bank Ltd. has been promoted by the largest and the best Financial Institution of the country, UTI. The Bank was set up with a capital of Rs. 115 crores, with UTI contributing Rs. 100 Crores, LIC – Rs. 7. 5 Crores and GIC and its four subsidiaries contributing Rs. . 5 Crores each SUUTI – Shareholding 27. 02%Erstwhile Unit Trust of India was setup as a body corporate under the UTI Act, 1963, with a view to encourage savings and investment. In December 2002, the UTI Act, 1963 was repealed with the passage of Unit Trust of India (Transfer of Undertaking and Repeal) Act, 2002 by the Parliament, paving the way for the bifurcation of UTI into 2 entities, UTI-I and UTI-II with effect from1st February 2003. In accordance with the Act, the Undertaking specified as UT I I has been transferred and ested in the Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI), who manages assured return schemes along with 6. 75% US-64 Bonds,6. 60% ARS Bonds with a Unit Capital of over Rs. 14167. 59 crores. The Government of India has currently appointed Shri K. N. Prithviraj as the Administrator of the Specified undertaking of UTI, to look after and administer the schemes under UTI where Government has continuing obligations and commitments to the investors, which it will uphold. 1. 4 DEFINITIONS OF BANKING A bank is a financial institution licensed by a government. Its primary activity is to lend money. Many other financial activities were allowed over time. For example banks are important players in financial markets and offer financial services such as investment funds. Banking can also be defined as engaging in the business of keeping money for savings and checking accounts or for exchange or for issuing loans and credit. Transacting business with a bank: Depositing or withdrawing funds or requesting a loan. Bank – a supply or stock held in reserve for future use (especially in emergencies) 1. 5 MEANING OF BANKING An organization, usually a corporation, chartered by a state or federal government, which does most or all of the following: receives demand deposits and time deposits, honors instruments drawn on them, and pays interest on them; discounts notes, makes loans, and invests in securities; collects checks, drafts, and notes; certifies depositor’s checks; and issues drafts and cashier’s checks. 1. 6 PRODUCT OF AXIS BANK * Product of axis bank * Easy Access Saving Account Saving Account for Women * Prime Saving Account * Senior Citizens Saving Account * Priority Banking * Corporate Salary Account * Trust /NGOs Saving Account * Resident Foreign Currency Account * Online Trading Account * Current Account * Term Deposits * Locker Facilities * NRI Services * Depository Services * Financial Advisory Services * Wealth Management Services * Insurance Solutions – Life and General * Retail Loans * Credit Loans * Travel Currency Cards * Remittance Cards * Gift Cards 1. 7 CUSTOMER SERVICE IN BANKING OPERATION * Cheque Drop Box Facility RBI’s Committee on Procedures and Performance Audit on Public Services has recommended that both the drop box facility and the facility for acknowledgement of the cheques at the regular collection counters should be available to customers and no branch should refuse to give an acknowledgement if the customer tenders the cheques at the counters. * Issue of Cheque Books: The Committee has observed that some banks do not allow depositors to collect their cheque book at the branch but insist on dispatching the cheque book by courier to the depositor. Further, it is stated by the Committee that the deposit or is forced to sign a declaration that a dispatch by the courier is at the depositor’s risk and consequence and that the depositor shall not hold the bank liable in any manner whatsoever in respect of such dispatch of cheque book. Committee has observed this as an unfair practice and advised banks to refrain from obtaining such undertakings from depositors. Banks should also ensure that cheque books are delivered over the counters on request to the depositors or his authorized representative. Statement of Accounts / Pass Books: The Committee has noted that banks invariably show the entries in depositor’s passbooks /statement of accounts as â€Å"By Clearing† or â€Å"By Cheque†. Further, in the case of Electronic Clearing System (ECS) and RBI Electronic Funds Transfer (RBIEFTR) banks invariably do not provide any details even though brief particulars of the remittance are provided to the receiving ba nk. In some cases computerized entries use sophisticated codes which just cannot be deciphered. With a view to avoiding inconvenience to depositors, banks are advised to avoid such inscrutable entries in passbooks statements of account and ensure that brief, intelligible particulars are invariably entered in passbooks / statements of account. Banks may also ensure that they adhere to the monthly periodicity prescribed by us while sending statement of accounts. 1. 8 TRADITIONAL BANKING ACTIVITIES Banks act as payment agents by conducting checking or current accounts for customers, paying cheques drawn by customers on the bank, and collecting cheques deposited to customers’ current accounts. Banks also enable customer payments via other payment methods such as telegraphic transfer, EFTPOS, and ATM. Banks borrow money by accepting funds deposited on current accounts, by accepting term deposits, and by issuing debt securities such as bank notes and bonds. Banks lend money by making advances to customers on current accounts, by making installment loans, and by investing in marketable debt securities and other forms of money lending. Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments. Non-banks that provide payment services such as remittance companies are not normally considered an adequate substitute for having a bank account. Banks borrow most funds from households and non-financial businesses, and lend most funds to households and non-financial businesses, but non-bank lenders provide a significant and in many cases adequate substitute for bank loans, and money market funds, cash management trusts and other non-bank financial institutions in many cases provide an adequate substitute to banks. 1. 9 ACCOUNTING FOR BANK ACCOUNT Bank statements are accounting records produced by banks under the various accounting standards of the world. Under GAAP and IFRS there are two kinds of accounts: debit and credit. Credit accounts are Revenue, Equity and Liabilities. Debit Accounts are Assets and Expenses. This means you credit a credit account to increase its balance, and you debit a debit account to increase its balance. This also means you debit your savings account every time you deposit money into it (and the account is normally in deficit), while you credit your credit card account every time you spend money from it (and the account is normally in credit). However, if you read your bank statement, it will say the opposite—that you credit your account when you deposit money, and you debit it when you withdraw funds. If you have cash in your account, you have a positive (or credit) balance; if you are overdrawn, you have a negative (or deficit) balance. There a son for this is that the bank, and not you, has produced the bank statement. Your savings might be your assets, but the bank’s liability, so they are credit accounts (which should have a positive balance). Conversely, your loans are your liabilities but the bank’s assets, so they are debit accounts (which should have a also have a positive balance). Where bank transactions, balances, credits and debits are discussed below, they are done so from the viewpoint of the accountholder—which is traditionally what most people are used to seeing. 1. 10 ECONIMIC FUNCTION * Issue of money: In the form of bank note sand current accounts subject to cheque or payment at the customer’s order. These claim son banks can act as money because they are negotiable and/or repayable on demand, and hence valued at par. They are effectively transferable by mere delivery, in the case of banknotes, or by drawing a cheque that the payee may bank or cash. * Netting and settlement of payments: Banks act as both collection and paying agents for customers, participating in interbank clearing and settlement systems to collect, present, be presented with, and pay payment instruments. This enables banks to economies on reserves held for settlement of payments, since inward and outward payments offset each other. It also enables the offsetting of payment flows between geographical areas, reducing the cost of settlement between them. * Credit intermediation: Banks borrow and lend back-to-back on their own account as middle men. * Credit quality improvement: Banks lend money to ordinary commercial and personal borrowers (ordinary credit quality), but are high quality borrowers. The improvement comes from diversification of the bank’s assets and capital which provides a buffer to absorb losses without defaulting on its obligations. However, banknotes and deposits are generally unsecured; if the bank gets into difficulty and pledges assets as security, to raise the funding it needs to continue to operate, this puts the note holders and depositors in an economically subordinated position. Maturity Transformation: Banks borrow more on demand debt and short term debt, but provide more long term loans. In other words, they borrow short and lend long. With a stronger credit quality than most other borrowers, banks can do this by aggregating issues (e. g. accepting deposits and issuing banknotes) and redemptions (e. g. withdrawals and rede mptions of banknotes), maintaining reserves of cash, investing in marketable securities that can be readily converted to cash if needed, and raising replacement funding as needed from various sources (e. g. wholesale cash markets and securities markets). Banking channels: Banks offer many different channels to access their banking and other services: * A branch, banking centre or financial centre is a retail location where a bank or financial institution offers a wide array of face-to-face service to its customers. * ATM is a computerized telecommunications device that provides a financial institution’s customers a method of financial transactions in a public space without the need for a human clerk or bank teller. Most banks now have more ATMs than branches, and ATMs are providing a wider range of services to a wider range of users. For example in Hong Kong, most ATMs enable anyone to deposit cash to any customer of the bank’s account by feeding in the notes and entering the account number to be credited. Also, most ATMs enable card holders from other banks to get their account balance and withdraw cash, even if the card is issued by a foreign bank. * Mail is part of the postal system which itself is a system where in written documents typically enclosed in envelopes, and also small packages containing other matter, are delivered to destinations around the world. This can be used to deposit cheques and to send orders to the bank to pay money to third parties. Banks also normally use mail to deliver periodic account statements to customers. * Telephone banking is a service provided by a financial institution which allows its customers to perform transactions over the telephone. This normally includes bill payments for bills from major billers (e. g. for electricity). * Online banking is a term used for performing transactions, payments etc. over the Internet through a bank, credit union or building society’s secure website. * Mobile banking is a method of using one’s mobile phone to conduct simple banking transactions by remotely linking into a banking network. Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a videoconference enabled bank branch. 1. 11 TYPES OF INVESTMENT BANKS * Investment banks â€Å"und erwrite† (guarantee the sale of) stock and bond issues, trade for their own accounts, make markets, and advise corporations on capital market activities such as mergers and acquisitions. * Merchant banks were traditionally banks which engaged in trade finance. The modern definition, however, refers to banks which provide capital to firms in the form of shares rather than loans. Unlike venture capital firms, they tend not to invest in new companies. 1. 12 MORTGAGE BANKING Mortgage banking deals primarily with originating mortgage loans and servicing them. Read more about it here as well as about what a career in mortgage banking involves. Mortgage banking is meant for a single purpose, to service the real estate finance industry. Mortgage banking deals specifically with originating mortgage loans as well as servicing them. Mortgage banks are state-licensed entities from which consumers can get mortgage loans directly. Usually, mortgage banks avail funds from the Federal National Mortgage Association, or FNMA, also known as Fannie Mae, the Federal Home Loan Mortgage Corporation, or FHLMC, also known as Freddie Mac, or any other large companies that service mortgages, which are related to the secondary mortgage market. Here are a few pointers about the nitty-gritty of mortgage banking. * Mortgage Banks Specialize in Mortgage Loans: Unlike a savings bank that is federally chartered, in general mortgage banks specialize in only providing mortgage loans. Hence, customers do not deposit their money in these banks. As has been mentioned above, the secondary wholesale market is their primary source of funds. Freddie Mac and Fannie Mae are examples of the lenders in the secondary market. * Mortgage Banks Differ in Size: While some mortgage banks can be nationwide, others can originate a volume of loan that can exceed that of a commercial bank that is nationwide. Many of these mortgage banks utilize specialty servicers like Real Time Resolutions to carry out tasks like fraud detection work and repurchase. Mortgage Banks have Two Sources of Revenue: The two main sources of income are from loan servicing fees (if they are into loansevicing0, and fees from loan origination. Mortgage bankers, by and large, are choosing not to service the loans they have originated. That is because they are entitled to earn a service-released premium by selling them soon after the mortgage loans are closed and funded. The investor in the secondary market that purchases the loan has the ability of earning revenue for providing servicing of the loan every month the borrower keeps the loan. Different Banking Laws Apply to Mortgage Banks: Mortgage banks usually operate under banking laws that are quite different, according to the state they operate in. You will need to check each individual state’s financial department or state banking in order to get list of mortgage bankers in each state. While federal laws apply to the operation of a federal bank, in terms of consumer protection, usually consumers have additional rights, which are applicable according to each state. * Mortgage Bankers can be More Competitive: Since they only specialize in lending and do not have to subsidize any of the losses that other departments may have incurred, as in regular banking, mortgage bankers have the ability of being really competitive when lending for mortgage. However, they usually do not have the advantage of accessing adjustable rate mortgages that are low cost, which federal banks are typically associated with, and federal money access. * A Career in Mortgage Banking: Professionals in mortgage banking in the job market today need to have a college degree in business or finance, or some specific experience or training related to the field. Skills in good customer service, an inherent ability with numbers, and computer skills are also essential requirements for mortgage banking jobs. A mortgage banking professional’s job involves reviewing credit scores, determining the kind of loan that is most beneficial for the customer and guiding them through the process of application as well as closing. The loan officer has to be very organized and detail oriented, and need to be able to handle the large amounts of paperwork and reporting that are required for getting loans approved, up to the closing. A mortgage banking professional also has to have thorough know-how about the regulations associated with federal mortgage as well as the various types. 1. 13 KYC (KNOW YOUR CUSTOMER) As per KYC guideline the RBI has advised banks to follow KYC guidelines of RBI mandates banks to collect three proofs from their customers they are1 Photograph2 Proof of Identity3 Proof of address Accordingly, Axis bank has framed its KYC procedure according to which, a photograph and documentary proof of personal identification and address proof are required t be provided. The account Opening form provides the nature of documents required / procedure to be followed for opening a new account. You may also log in to our websitewww. axisbank. com for such information which is displayed product-wise. 1. 14 COMPETITORS 1. ICICI Bank Ltd. 2. HDFC Bank Ltd. 3. State Bank of India 4. HSBC Bank 5. RBS (Royal Bank of Scotland) 6. Maharashtra Bank of India 7. Canara Bank 8. Andhra Bank 9. IDBI bank 10. Bank of India 11. Punjab National Bank 12. Central Bank 13. Allahabad Bank 14. ING Vysya 15. Centurion Bank CHAPTER 2 2. NEED, SCOPE, OBJECTIVE, METHODOLOGY AND LIMITATIONS OF THE STUDY 2. 1 NEED OF RESEARCH The research is significant for me and the bank thus significant as follow to the trainee as follow: – * To the trainee †¢The research has provided the trainee practical knowledge regarding the organization working, survey and other aspect of marketing. †¢This research is also essential for me in fulfillment of MBA curriculum. * To the bank Research would help the bank to get the lead of potential customer and current satisfaction level among existing relationship companies †¢To study the opportunity of cross sailing of other product and services †¢The suggestion provide the researcher will be helpful to improvement of class and quality of service to new and current customers and also help to enhance the activities * To the customer †¢The research will become a medium to convey the dissatisfaction factor to the appropriate pe rson in the management 2. 2 SCOPE OF RESEARCH The research was conducted for AXIS bank limited in Hoshiarpur City. The research was conducted in operational and marketing aspect of the bank products and survey. The research collected to detail information by personal interview and data collection sheet. 2. 3 OBJECTIVES OF THE STUDY This study has been conducted with a variety of important objectives in mind. The following provides us with the  objectives that have tried to achieve through the study. The extent to which these objectives have been met could judge from the conclusions and suggestions, which appear in the later of this study. The main objective of the study is to know about the potential of the market regarding people’s dealing in financial services. †¢ To know the role of all financial services. †¢ To know where people have already opened their Account and on what basis. 2. 4 RESEARCH METHODOLOGY Research is an art of scientific investigation. In other word research is a scientific and systematic search for pertinent information on specific topic. The logic behind taking research methodology into consideration is that one can have knowledge about the method and procedure adopted for achievement of objectives of the project. With the adoption of  this others can evaluate the results also. Its main aim is to keep the researchers on the right track. The methodology adopted for studying the objectives was surveying the saving account holders of District HOSHIARPUR. So keeping in view the nature of requirements of the study to collect all the relevant information regarding the comparison of saving account of Centurion Bank of Punjab with other  banks direct personal interview method with structured questionnaire was adopted for the collection of primary data. Secondary data has been collected through the various magazines and newspaper a nd by surfing on internet. And the guide in the organization was consulted at many times. 2. 5 SELECTION OF THE SAMPLE It becomes impossible to contact each and every individual of the population due to limitations of essential resources like time and money. Therefore, the study is preferably allowed down to a representation sample to make the study more manageable. Keeping in view the objectives and resource limitation of the study, 100 respondents were considered. Respondents – 100 The selected sample is representative of the population and is accurate and practicable. 2. 6 SAMPLING TECHNIQUE To study the Project, a Simple Random Sampling technique is used. 2. 7 SAMPLING PLAN The following factors will be taken into consideration within scope of sampling plan. 1 Sampling unit: It defines the target population that will be sampled i. e. it answers who is to be surveyed. In this study, the sampling unit is customers using internet banking. 1 Sampling size: It indicates the numbers of people to be surveyed. Though large samples give more reliable results than small sample but due to constraints of time and money, the sample size was restricted to 50 respondents. 2. 8 COLLECTION OF DATA After the research problem has been defined and the research design has been chalked out, the task of data collection begins. The data can be collected mainly through primary sources, but it was supplement with secondary data. * Primary data collection: Primary data is the data which is collected through observation or direct communication with the respondents in one form or another. These are several methods for primary data collection like Observation Method, Interview Method, through schedules, through questionnaires and so on. * Secondary data collection methods: Secondary data is collected through Internet. Internet We also take into consideration the internet facility with which we  collect lot  of  latest information. * Journal and publications of different banks We also take into consideration the journals and publications issued by the bank  at different times. We  comes to know about the Branches, ATM, locations and other useful information. 2. 9 LIMITATION OF RES EARCH Every research has its own constraints which keep limitation to work similarly this research has also limitation due to which the researcher could not get detailed information regarding project. These are: – Though full efforts have been made but due to the lack of past experience in the marketing field I failed some areas have been left from including in the study †¢ Due to the limitation of time I was unable to cover more sample (data collection sheet) and to fridge the lead granted. CHAPTER 3 PROJECT INTRODUCTION 3. 1 PROJECT INTRODUCTION As a part of curriculum the students of MBA have to undergo Summer Internship Program (SIP). Wherein a student gets the knowledge about practical life, how the work is done in companies, how to get acquainted with working conditions and other many such things, etc. he main aim behind this program is that students get some experience with which he could get assistance while searching the job. This program is generally provided b y a company and it lasts for at least two months. Students as per their specializations could apply for SIP and get the opportunity to work in a company, which the college suggests. As a management student I also have to undergo SIP. I got the opportunity to complete this program in AXIS BANK LTD. , for two months. Axis bank is one of the leading BANKS in banking sector in India. First of the two months was devoted to training. Our training started with the session of information about bank product and sale sand – what is the meaning of the concepts, importance of sales and marketing was taught. The second part was about open an account-why we open an account in bank, about the banking sector- as avenue for investment, how banking sector is Better Avenue for investment. The next session was about detailed knowledge about banking sector-how to sell these products in market. The last session was about the practical knowledge about how to get appointment of customers and how to convince them to take the product. In the second month we have sell the products directly in the market, procedure of selling the products etc. 3. 2 MEANING OF WHOLESALE BANKING OPERATIONS The Wholesale Banking contains products sold to large and middle market commercial companies, as well as to consumers on a whole sale basis. This includes lending, treasury management, mutual funds, asset-based lending, commercial real estate, corporate and institutional trust services, and investment banking through Wells Fargo Securities. The company also owns Baring ton Associates, a middle market investment bank. Wells Fargo historically has avoided large corporate loans as stand-alone products, instead requiring that borrowers purchase other products along with loans which the bank sees as a loss leader. One area that is very profitable to Wells, however, is asset-based lending: lending to large companies using assets as collateral that are not normally used in other loans. This can be compared to subprime lending, but on a corporate level. The main brand name for this activity is â€Å"Wells Fargo Foothill,† and is regularly marketed into mb stone ads in the Wall Street Journal. Wells Fargo also owns East dil Secured, which is described as a â€Å"real estate investment bank† but is essentially one of the largest commercial real estate brokers for very large transactions (such as the purchase and sale of large Class-A office buildings in central business districts throughout the United States). The wholesale banking operations consist of the following transactions: 1. Opening of Account 2. Issue of Check book 3. International Debit / Credit Card 4. Issue of Demand Draft (DD) 5. Net banking 6. E-mail statement 7. Phone banking 8. Insta Query 9. Insta Alert 10. Bill pay 11. Passbook 12. Quarterly Account Statement 13. Loan Facility. 3. 3 CONCEPT 3. 3. 1 SAVING ACCOUNT INFORMATION Definition: A deposit account at a bank or savings and loan which pays interest, but cannot be withdrawn by check writing. Types of Saving Account In Axis Banking 1. Zero Balance Savings Account At Axis Bank it has been constant endeavor to create products specifically catering to your needs. The account while offering a whole range of services also addresses your latent need of having an account without the hassle of maintaining an average quarterly balance. Features: – 1. No Average Quarterly Balance requirement 2. Free International Debit Card with an Accidental Insurance cover up to Rs 2 lakhs* (charges for the primary holder are waived). 3. Free mobile banking facility 4. Access through more than 825 branches and more than 3595 ATMs 5. At-Par cheque facility with the clearing limit of Rs 50,000 6. 24Ãâ€"7 Tele banking Internet banking. 7. Free quarterly statements8. Free monthly e-statement Conditions Apply:- 1. Initial funding of Rs. 5,500. 2. Account maintenance fee of Rs. 500 per annum 2. Krishi Savings Account (Kheti Ho Khushahali ki) Axis Bank offers a unique savings account which is easy to operate and allows you to transact immediately. This product has been specially designed keeping in mind the unique requirements of a farmer and true to its nature has been called the Krishi Savings Account. Some of the features of our new product are: Average Balance Requirement : This account is offered with the requirement of maintaining the half-yearly average balance of Rs 1000only. International Master Debit Card: The Krishi Savings Account entitles you to an International Master Debit Card with which you can access your account anytime through the Axis Bank ATM network free of cost. This card comes with a cash withdrawal limit of Rs 25,000 per day. Free Accident Insurance cover of Rs 2 lacks. Anywhere Banking: Being a Krishi account holder, you are entitled to access our wide network of more than 825 branches and 3595 ATMs across 440 cities. You can now easily carry out your transactions through any of the branches or ATMs. At Par Cheque Book: Your Krishi Savings Account comes with the At-Par Cheque facility. This facility enables you to en cash the cheques as local instruments at any of the 440 centers where the Bank has its presence, at no extra cost. Moreover, you can also issue cheques at other centers upto the limit of Rs 50,000. Easy Access Savings Account (Banking made easy) * A – Accessibility * C – Convenience * C – Comfort * E – Earnings * S – Speed * S – Service Want a savings account that transcends geographical boundaries? Presenting, Axis Bank’s Easy Access Savings Account. The account is an endeavor by the Bank to understand the consumers’ needs and redefine banking to suit your requirements for a truly comfortable banking experience. Easy Access Savings Account gives you instant access to your money anywhere, anytime. Possessing a range of unmatched features, it has been devised to better suit the convenience of our eclectic client base. You can avail of all these services with a minimum quarterly average balance of Rs. 5,000 in metro or urban centers, Rs. 2,500 in semi urban centers and Rs. 1,000in rural centers. †¢At-par cheque †¢ATM Network †¢Anywhere Banking †¢ Tele banking †¢ i Connect †¢Mobile Banking †¢Quarterly account statement †¢Quarterly interest @ 3. 5 % per annum †¢Free monthly e-statement. You can avail of all these services with a minimum quarterly average balance of Rs. 5,000 in metro or urban centers, Rs. 2,500 in semi urban centers and Rs. 1,000 in rural centers. Corporate Salary Account: Our Corporate Salary Power Offering is designed to offer pay roll solutions through in a 24 X 7 environment. We leverage on our extensive network of distribution channels spread across 450 centers through a network of more than 827 branches and 3595 ATMs besides our superior service delivery model and product features, as a strong differentiator, to provide value to the end user. Benefit to Employers: †¢Efficient salary disbursal. Web Upload – Transfer salaries/reimbursements directly from your current account with Axis Bank to your employee’s accounts using I Connect from your office. Single-instruction salary credit – Same day salary credits for all companies having Corporate Account with Axis Bank. Dedicated relationship manager at metro locations to understand the financial requirements of your employees. Benefit to Employees: †¢No minimum balance criteria. †¢Unparalleled Access – Anywhere banking facility through our network of Branches , ATM and Internet banking facility. †¢AT Par cheque books payable locally at all Axis Bank locations. †¢International Debit cum ATM cards with enhanced Cash withdrawal facility and other value add ones. Online Banking with funds transfer, online shopping and bill payment options. †¢Depository services with free online trading accounts. †¢Meal Cards on a master card platform. †¢Employee Reimbursement accounts as a savings account variant. Preferential pricing on loan products and credit cards and other banking products ; services. 3. Prime Savings Account: Want a customized savings account to suit your specific financial requirements? At Axis Bank, we have always strived to pace our products with the growing needs of our customers. The Prime Savings account has therefore been created with your specific financial requirements in mind. Through the ‘At Par’ cheque facility, you have the unique advantage to en cash your cheques as a local cheque at more than 330 centers where the bank has a presence at no extra cost. In addition the account enables you to issue cheques up to Rs. 1 lakhs, which will be treated as ‘At Par’ across these locations. You can avail of all these services with a minimum average balance of Rs 25,000 in metro/urban/semi-urban centers and Rs 10,000 in rural centers. 4. Smart Privilege Account: (For the woman of today) In today’s busy world it’s tough being a working woman. Right from shuttling between a job and family to taking care of her finances she has to be on her toes all the time. Keeping this in mind, we at Axis Bank have designed a savings account best suited for the woman of today. With the Smart Privilege Account, you can manage your money and your life and as well as enjoy a host of lifestyle privileges. Furthermore Axis Bank’s Smart Privilege Account ensures that you have enough time for all the important things in life. Senior Privilege: (Because life begins at sixty) Are you seeking a banking style that compliments your senior status? Axis Bank’s Senior Citizen Savings Account has been designed keeping in mind the fact that a senior citizen’s banking requirements are wholly different and require special consideration. * Special Privilege: (A Privilege assures the care you deserve): We have introduce d Senior Citizen ID card for our Senior Privilege patrons. Let us briefly introduce the wide range of advantages it hold for you. * Avail of Great benefits with Senior Citizen ID card ID card acts as an age proof. Enabling you to redeem every advantage that you are eligible for, this card will soon help you avail of certain never-before Senior-citizen benefits at various stores, service providers and installation across the nation. * Feel safe Every where Apart from provide you with the power to claim great benefits, card also act as emergency information medium. In case of emergencies, it provides the doctors and authorities with vital data like your blood group, allergies, illnesses, address and emergency contact details. This ensures that you are well looked after in any situation, no matter where you are. * Always a Privilege It will help in strengthen the bond with us and to be of assistance to you at all the times, no matter what your need be. Whether its loan, a savings account or any financial services that you wish to avail of, we will make sure that we’re always be there by your side. * Power Salute (Salute to the defense forces) Are you looking for an account that fits with your life in the Defence Forces? Defense Salary Account from Axis Bank is a product designed keeping in mind how tough a life in the Defense Forces is. Not only does it come to you absolutely free, no minimum balance is required either. You can also access the entire Axis Bank network, including more than 2300 ATMs and 550 branch offices (and growing) no matter where you are posted. With the complete gamut of banking services (including overdrafts, loans and zero-balance requirements) you can now rest assured about your family and all their financial needs. It sour way of showing our appreciation to your work. * Banking Privileges: At-par Cheque Facility * Your job involves constant transfers across the country. With the at-par cheque facility it will no longer be necessary to set up new bank accounts with each transfer. * Additional Debit Card * Along with a free International Debit Card, you also get a free card for the joint account holder. This means that your child or spouse also enjoy the same benefits of banking with Axis Bank. * Financial Advisory Services * Our solutions answer to the twin goals of meeting your requirements and to diversify and spread the risk of your investment portfolio, so you can look forward to a comfortable and worry-free life. We first understand your exact investment needs and then design the perfect investment plan for you. 5. Trust/NGO Savings Account: Thoughtful banking for people who spend their lives thinking of others Need special banking for special causes? Axis Banks Trust Account is an effort to offer thoughtful banking for people who spend their lives thinking of others. It is a complete banking solution for Trusts, Associations, Societies, Government Bodies, Section 25 companies and NGOs, so that the organizations can devote all of their time to their noble motivations. Features:- A savings account for your trust with a concessional average quarterly Balance a multi-city at-par cheque facility with no limit on clearing payments at centers across the country wherever we are present. Free anywhere banking across all our Branches and Extension Counters and over all our ATMs. Free Demand Drafts or Pay Orders as and when required by you to remit funds. Free collection of cheques at outstations locat ions free monthly e-statement Monthly Statement of Account delivered at your doorstep. Facility for collecting donations in your account through our network of Branches and extension counters across the country, as well as through I Connect – our Internet Banking facility. Also, Axis Bank can offer the facility to donate funds to your Trust through our Internet Banking facility I Connect to its customers. An Axis Bank customer can donate any amount to your Trust through the Internet. In such cases, the savings account of the customer gets debited and the savings account of your Trust gets credited with the amount of donation at the same time. At the end of every month, the Bank will provide an MIS giving details of the amount of donations and the name of donor. This will enable the Trust to issue receipts to the donors. Free Internet Banking facility that enables you to view the status of your account, transfer funds and carry out a number of banking activities from the comfort of your home or office. * Investment Advice * Our Financial Advisory Desk will provide portfolio management advice as well as help you undertake investments. * Free Demat To facilitate your investments, we offer a free Demat Account (charges due to NSDL must still be levied) to our esteemed account holders in the Trust or Society segment. * Foreign Contribution (Regulation) Act [FCRA] accounts * The FCRA account enables approved organizations to receive foreign contributions for utilization in their activities in India. The Bank will provide assistance in the process of documentation and obtaining necessary approvals from Ministry of Home Affairs a t New Delhi. 3. 4 CURRENT ACCOUNT INFORMATION 3. 4. 1 CHANNEL ONE: (FOR SUCCESSFUL BUSINESSES) The ‘Channel One’ Current Account is an effort in that direction where we take care of your day to day banking requirements leaving you with more time for your business. Channel One Current Account is most appropriate choice of successful businesses. At a monthly Average Balance (MAB ) of Rs. 10 lack. FEATURES: 1. Relationship Manager. 2. Doorstep Banking. 3. Anywhere Banking. 4. Free Internet Banking. 5. Free 24 hour Tele banking. 6. Mobile Banking Service. 7. International debit card. 8. Cheque Protection Facility. 9. Free 24 – hour cheque deposited facility. 10. Payment of Government Taxes/ Dues. 11. Foreign exchange services. . 4. 2 BUILDERS AND REAL ESTATE: Axis Bank understands the increasing demands on businesses in this segment . Here’s presenting the Axis Bank Builder ; Real Estate Current Account a current account with unparalleled product features built to suit Builders ; Realtors exclusively. This account offers you unmatched convenience while a dding financial value to your businesses spread over geographies. . At a monthly Average Balance (MAB) of Rs. 5 Lacks this account comes loaded with special facilities and benefits, most appropriate for your business. FEATURES: 1. Home Branch Cash Deposit. 2. Non – Home Branch Cash Withdrawal. . Free Anywhere Banking. 4. Cluster facility. 5. Zero Balance account for Vendors and Suppliers. 6. Franking Facility. 7. Customer cheque printing. 8. Internet Banking. 9. Free 24-hour Phone banking. 10. Mobile Alerts. 11. ATM cum Debit Card. 12. Free Monthly Account Statement. 3. 5 TRAINING IN WHOLESALE BANKING OPERATION 3. 5. 1 CORPORATES Corporate Banking reflects Axis Bank’s strengths in providing our corporate clients in India, a wide array of commercial, transactional and electronic banking products. We achieve this through innovative product development and a well-integrated approach to relationship management. Funded Services: Working Capital Finance, Bill Discounting, Ex port Credit, Short Term Finance, Structured Finance, Term Lending. * Non Funded Services: Letter of Credit, Collection of Documents, Bank Guarantees. * Value Added Services: Syndication Services, Real Time Gross Settlement, Cash Management Services, Corporate Salary Accounts, Reimbursement Account, Bankers to Right/Public Issue, Forex Desk, Money Market Desk, Derivatives Desk, Employees Trusts, Cash Surplus Corporate, Tax Collection * Internet Banking: Supply Chain Management, Corporate Internet Banking, Payment Gateway Services. 3. . 2 SMALL AND MEDIUM ENTERPRISES: At Axis Bank we understand how much of hard work goes into establishing a successful SME. We also understand that your business is anything but â€Å"small† and as demanding as ever. And as your business expands and enters new territories and markets, you need to keep pace with the growing requests that come in, which may lead to purchasing new, or updating existing plant and equipment, or employing new staff to c ope with the demand. That’s why we at Axis Bank have assembled products, services, resources and expert advice to help ensure that your business excels. Solutions are designed to meet your varying needs. The following links will help you identify your individual needs. * Funded Services: Funded Services from Axis Bank are meant to directly bolster the day-to-day working of a small and a medium business enterprise. From working capital finance to credit substitutes; from export credit to construction equipment loan – we cater to virtually every business requirement of an SME. Click on the services below that best define your needs * Non-Funded Services: Under Non-Funded services Axis Bank offers solutions that act as a catalyst to propel your business. Imagine a situation where you have a letter of credit and need finance against the same or you have a tender and you need to equip yourself with a guarantee in order to go ahead. This is exactly where we can help you so that you don’t face any roadblocks when it comes to your business. The following are the services that will precisely tell you what we can do Business Accounts, Letters of Credit, Collection of Documents, Axis Bank Trade, Guarantees, Cash Management Services, Money Market Desk, Derivatives Desk, Services to Cash Surplus Corporate, Services to Employee Trusts, Bankers to Rights/Public Issue, Tax Collection. Specialized Services: Axis Bank is one of the most trusted entities when it comes to specialized services like selling of precious metals to customers. Under specialized services you can also avail customized control of your value chain through our internet banking platform. * Value Added Services: There is a plethora of services that we offer under value add ed services. There’s corporate salary account which ensures smooth payment methods to your staff. You can avail an assortment of credit cards and debit cards from our merchant services. The following are the highlights of this service: Real Time Gross Settlement, Reimbursement Account, Custody Services, Corporate Salary Accounts, Merchant Services, Axis Bank Gold Business Credit Card. * Internet Banking: Internet banking is a revolutionary service under the banking sector and Axis Bank is a forerunner in providing you with this service. We provide state-of-the-art payment gateway services to industries and companies in order to ease transaction processing. This in turn enhances the credibility of your business and makes banking extremely cost-efficient. 3. 5. 3 GOVERNMENT SECTOR: Axis Bank acts as an active medium between the government and the customers by means of various services. These services include : * Tax Collection Where in customers can directly pay their taxes like Direct taxes, Indirect taxes and Sales Tax collections at their local Axis Bank * E-Ticketing Helps the customer by providing him a direct access to book a Railway Ticket online and get it home delivered * Opening of L/C’s is done by the bank on behalf of Government of India, Mints and Presses, thus facilitating imports for the Government. * Collection of levies and taxes on behalf of Municipal Corporations i. . Kalyan -Dombivli Municipal Corporation, is undertaken by the Bank. * Collection of stamp duty is done via franking mode in the states of Maharashtra Gujarat. The Stamp Duty Franking Facility is available at following branches in Maharashtra Fort, Chembur, Lower Parel, Mira Road, Thane (Talao Pali), Panvel, Ratnagiri, Pune (FC Road), Kolhapur, Nagpur, Pimpri. The Stamp Du ty Franking Facility is available at following branches in Gujarat Ahmedabad (Navrangpura), Kutch (Mundra), Baroda (Gotri Road), Surat (Ring Road), Bhavnagar Vapi (GIDC). Disbursement of Pension to retired Employees of Central Govt and Defence is directly done by Axis Bank along with the disbursement of pension to the members of EPFO (Employees Provident Fund Organization) * Electronic Collection of fees on behalf of DGFT is done by the bank too * Ministry of Corporate Affairs Collection of ROC fees for the Ministry through authorized Branches and Net Banking. * Collection of Property Tax through Selected Branches on behalf of Municipal Corporation of Delhi CHAPTER 4 DATA ANALYSIS INTERPRETATION 4. 1 Analysis of Questionnaire The study was conducted and primary data was collected through questionnaire method. For this purpose, 100 respondents of the TANDA city were approached of 100% in the branch has been shown below: Q1 Customer having accou How to cite Training Report on Wholesale Banking Operation in Axis Bank., Essay examples

Ethics and Business Decision Making Business Ethics

Questions: 1.Why did Isabel Arnett make the business decision that she made? Justify your answer.2.This situation demonstrates among the major reasons precisely why ethical issues happen in business. What is the reason?3.Might an individual who adheres to the principle of rights think about it ethical for Arnett never to divulge prospective safety problems and decline to carry out additional study on Kafluk? Why or why not? Provide reasons.4.In case Kafluk averted fifty Asian individuals who were afflicted with bird flu from perishing, might that change the ethical contemplation within this scenario? Why or why not? Provide reasons.5.Did Tamik or even Arnett violate the Foreign Corrupt Practices Act within this scenario? Why or why not? Justify your answer. Answers: 1. Ms. Arnett made her decision in order to cover up for the unfortunate cases because publicity about these cases could hurt the sales of Kafluk. This could have even destroyed on the image of the entire company (Chell, Spence, Perrini Harris, 2016). If Kafluk prevented fifty deaths at the expense of six suicides, the cost for saving the fifty lives could not be worth the price of the six suicides cost. In the society, we usually place much value on the human health. For example, the food and the administration requires there should be no side effects to more than ten thousand patients (Ferrell Fraedrich, 2015). The actions of covering the side effects of the drugs was not ethical and it was wrong for what she did. 2. The main reason is the desire not to lose the sales. The main aim of the company is profit maximization (Ferrell Fraedrich, 2015). Arnett knew that if the negative publicity was to spread and the result of the research came up back negative, the substantial demand the business was encountering could dissolve, and the profit would reduce significantly. 3. No. Any individual who follows on the principle of Right theory could believe that people have the right to be warned of any potential safety and health concerns. Moreover, those individuals who adheres to the principle of right theory they always believe there is need to practice ethical business decisions (Craft, 2013). Those include the owners of the company, employees and the consumers of the product of organization. In the case of the company, Arnett clearly did not take into any account of the potential impacts of individuals outside the organization (Hartman, DesJardins MacDonald, 2014). If she had considered the effect of the drug on the consumers then, she could authorized the organization to execute study on the safety as well as the risk related to the drugs. 4. According to the utilitarian, they think that an action is morally appropriate particularly among the people it influences; it generates the greatest good to the greatest number (Craft, 2013). While fifty lives that were saved is greater than the six death it caused, but choosing to foregoing further research and not to warn the population on the effects of the drug, it must have caused more death than good and this is not ethical. 5. No, they did not violate on the foreign corrupt practices. The reason is that Tamik did not bribe any Japanese government officials they only paid money to the injured families (Ferrell Fraedrich, 2015). The purpose of the foreign corrupt practices was enacted for making unlawful for a given class of individuals as well as entities to make payment to the foreign government officials in order to seek assistance for retaining of business (Hartman, DesJardins MacDonald, 2014). In the case study presented, Arnett asked the Asian partners in Asia to offer cash settlement to the families in Japan whose children had died for the exchange of silence. Since the payment was not to the officials directly, they did not violate on the provision of the act. References Chell, E., Spence, L. J., Perrini, F., Harris, J. D. (2016). Social entrepreneurship and business ethics: does social equal ethical?. Journal of Business Ethics, 133(4), 619-625. Craft, J. L. (2013). A review of the empirical ethical decision-making literature: 20042011. Journal of Business Ethics, 117(2), 221-259. Ferrell, O. C., Fraedrich, J. (2015). Business ethics: Ethical decision making cases. Nelson Education. Hartman, L. P., DesJardins, J. R., MacDonald, C. (2014). Business ethics: Decision making for personal integrity and social responsibility. McGraw-Hill.

Snese And Sensibility Essays - Literature, Jane Austen, Fiction

Snese And Sensibility Having a strong heart like Elinor and a latent sense similar to Marianne, Jane Austen displayed her characteristics through her characters. Elinor and Marianne were two main characters that Jane Austen used to display her true character. Elinor is very devoted to her family and tries to do everything she can to support them. Every now and then, when the family is in need of advice, they would all look to Elinor. Marianne was the younger daughter in the family of three sisters and she is always caught up in romantic poetry. At one time in the novel, Marianne went through a catastrophe because the love of her life had left her. Marianne tries to hide her fear to avoid all her distress. (Austen 288) Both of the character's lifestyle reflected that of Jane Austens'. In the writing of the novel Sense and Sensibility, Austen wrote the novel according to her own passionate feelings. People began to notice her writings towards the end of her life. Jane Austen's lifestyle and characteristics were revealed through her characters Marianne and Elinor in her novel Sense and Sensibility. Jane Austen began writing novels when she was in her early twenties, she was a very intellectual women. She enjoyed reading many books in her life that gave her an advantage in writing great novels. When Austen wrote the novel Sense and Sensibility, much of her characteristics were seen through the novel. ?Jane Austen is thus a mistress of much deeper emotion than appears upon the surface. She stimulates us to supply what is not there.? (Woolf 19) After Willouby's sudden break up with Marianne, many deep vivid emotions are shown to the reader. Austen lived in a society where women mostly worked on farms. Agriculture was the largest employment for women. (Weldon 36) While other women were out working on the fields, Austen would be at home diligently thinking about more ideas for her novels. Later as the years passed, Jane Austen became an author for writing novels. From then on, her occupation was to be a magnificent writer. She wrote many books that dealt with her very own lifestyles and emotions. It was not until her death when she began to notice her success in writing novels. One important thing that she could put before her writing was her family. Austen, the seventh of eight children and was ardent towards her family. Her family needed all the help they could receive because her father had passed away. In the beginning of the novel Sense and Sensibility, Mr. Dashwood died and had no choice but to give his will to his first son and nothing to the rest of the family. Although Jane Austen was not married, she had great romantic feelings and ideas. Austen used Marianne as a character in her novel Sense and Sensibility, to present her feelings of romanticism. Through out the novel, Marianne usually spoke of Shakespeare's poetry. Marianne is a lady who is very imaginary and superficial about her dreams. She is all caught up on the romantic part of life. (Austen 311) Always being caught up in poetry or another romantic thought, Marianne rarely becomes inconsiderate about what is happening around her. Marianne cares about her family a lot and does not become selfish when there is a problem. The resemblance of Austen and Marianne was that the two of them had romantic feelings and dreams. They also lived their lives as being poor. Both Austen and Marianne are very dedicated to their family. Happiness will come to the ones who wait patiently for their dreams or goals. Marianne fell deeply in love with a man named John Willoughby. She looked at John like he was the guy of her dreams because he shared the same interest as she did. During the time the two were together, everything was very merry. But as soon as John's family discovered he was going out with a woman who was without a dowry, they threaten to take his wealth away if he sees her again. After this occurred, Marianne began to go in the state of depression. Being broken hearted for the rest of her life, she thought, it was not soon until she realizes whom she should have been dating in the first place. She started a new relationship with an old close friend, Colonel Brandon. Marianne lived a happy life after all, as she met the man she could learn to love and Austen discovered her joy in her writing. (Austen 305) Jane Austen was

The Case of the Misplaced Modifier

The Case of the Misplaced Modifier The Case of the Misplaced Modifier The Case of the Misplaced Modifier By Carla Lowe As a freelance editor and proofreader, the misplaced or dangling modifier is a common writing error I see. That sentence should have made you cringe, or at least confused. It introduces an all-too-frequent grammatical problem found in writing: misplaced and dangling modifiers. First, what’s a modifier? A modifier is a word, phrase, or clause that â€Å"modifies† (says something about, describes, clarifies, qualifies, limits) another word, phrase, or clause. Modifiers are either adjectival (modifying nouns or pronouns) or adverbial (modifying verbs, adjectives, or other adverbs). The challenge with modifiers lies in knowing where to place them. A misplaced modifier can create confusion and drastically alter the meaning of a sentence because it appears to modify the wrong thing. Misplaced Words Many single-word modifiers are often misplaced; these include only, almost, just, even, merely, hardly, and nearly, for example. Consider how the meaning of the following sentence changes, depending on where you place the word only: Only Susie gave $20 at the fundraiser. (No one else but Susie gave $20.) Susie only gave $20 at the fundraiser. (The only thing Susie did was give $20.) Susie gave only $20 at the fundraiser. (Susie didn’t give any more than $20.) Susie gave $20 at the only fundraiser. (Susie gave $20 at the only available fundraiser.) Susie gave $20 at the fundraiser only. (Susie didn’t give $20 anywhere else.) One trick to help you avoid misplacing these types of modifiers is to place the modifier next to (or near) the word/words it modifies. For the above sentence, if you want only to modify $20, then use the third example. Misplaced Phrases/Clauses Phrases and clauses are also regularly misplaced in writing. Examples: My husband asked me if we might consider having another baby during our friends’ baby shower. (implies that the husband wants to have a baby during the shower) I found a new scratching post for my cat, which was on clearance at the pet store. (implies that the cat was on clearance) To correct these sentences, place the modifying phrase/clause closer to the word/words it modifies: During our friends’ baby shower, my husband asked me if we might consider having another baby. I found a new scratching post, which was on clearance at the pet store, for my cat. Dangling Modifiers A pet peeve of mine, the dangling modifier is usually a phrase or an elliptical clause (a dependent clause in which some words have intentionally been left out), often at the beginning of a sentence, that either doesn’t modify anything specific in the sentence or modifies the wrong word or part of the sentence. Consider my introductory sentence: As a freelance editor and proofreader, the misplaced or dangling modifier is a common writing error I see. Of course, you can probably figure out what I was trying to communicate, but the dangling modifier is distracting and creates ambiguity; it illogically implies that the modifier is actually a freelance editor and proofreader! So how can I fix the sentence? As a freelance editor and proofreader, I notice that many writers struggle with misplaced and dangling modifiers. Now, the introductory phrase (As a freelance editor and proofreader) correctly and logically modifies the pronoun I. Remember the trick to place the modifier as close as possible to whatever it needs to modify, and you’ll avoid the majority of errors associated with modifier placement. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Grammar category, check our popular posts, or choose a related post below:How Many Tenses in English?10 Types of TransitionsComma After Introductory Phrases

Based on DQ1rw, DQ2Bridget Essay Example | Topics and Well Written Essays - 250 words

Based on DQ1rw, DQ2Bridget - Essay Example The recruitment will be based on talents and skills of employees in question. The recruits will be appointed on the basis of ability to make predictions based on the trends experienced currently, interact well with the existing strategic planners and implementers in the organization, and use of statistical models and expert judgments. These employees will be subjected through a thorough training before absorption. The employees will be trained and orientated about the organization’s activities. They will be evaluated using a SWOT analysis. This will be done as on job training and job rotation so as to enable them capture the idea and concept of the organization. Eventually the right persons will be placed in the right positions matching their talents, skills, qualifications, and training. After a significant period on job, there will be an evaluation of their performance carried out. Their future needs will be anticipated considering the past performance they shown with the ex isting needs. The previous trends involved in promotions and quitting will then be assessed and considered. After an extensive appraisal of the employee performance, the organization then decides on the employee with diverse skills and abilities to be placed in other places (McGregor, 2005). Both Russia and China are famous for robust potential in earnings. However, the exports from China are much more than those from Russia. Before the reforms in China back in 1978, the economy relied much on vestiges of the Maoism whose communism tenets determined a common pay for every rank in the society, however, the high ranking officials and power elite still benefited greatly from the sundry perks and preferential treatments they got. On the other hand, Russian economy is mortgage oriented. There are favorable employee rates though (Phatak et al., 2009). Therefore Russia is considered much more attractive in terms of â€Å"the right

Research Proposal Essay Example | Topics and Well Written Essays - 4000 words - 1

Research Proposal - Essay Example There are various rationales for why a prison inmate harms the self, ranging from psychological disturbances to even attempts to manipulate the prison officers to elicit change to their incarceration circumstances. Self-harm is a phenomenon that occurs with both male and female prisoners, thus it is not a gender-specific problem within the prison system. Statistics indicate that female prisoners, in 2003, represented only six percent of the total prisoners incarcerated in the entire UK prison system, but female self-harm constituted 46 percent of all national reports of self-harm in the country (Borrill, Snow, Medlicott, Teers and Paton 2005). Self-harm in prisons is costly to the prison system, taxpayers, and the health care system for those that require psychological counselling and, oftentimes, recurring medical treatment for this activity. The severity of the problem justifies conducting a research study to analyse the catalysts of self-harm, especially with female inmates that represent nearly half of all national reports of self-harm. Prison officers and medical practitioners have multitudes of responsibility for ensuring prisoner safety, ensuring the integrity of the prison system, and providing health care services to a broader population. Self-harm recurrences and its prevalence in the UK add significant burdens to the health care system and for prison officers that must develop documentation of these events and provide supplementary mental health services to recognised problem prisoners. Examine socio-historical instances of negative lifestyle scenarios that might exist in female prisoners, including, but not limited to, previous childhood or spousal abuse, mental health conditions, or stunted cognitive/developmental growth during various phases of child and adolescent development. The broader purpose of the study is to identify and categorise, statistically, the most frequent and common catalysts of

Social responsibilities and ethics Essay Example | Topics and Well Written Essays - 250 words

Social responsibilities and ethics - Essay Example The other impact is that the local community gets leadership and become more organized and coexist. The businesses require the local community to handle the projects due to sustainability purposes. This therefore means that the community has to have some form of organization on how the project will be run and maintained and this will lead to leadership. This organization uplifts coexistence among the community members as well as less conflicts and hence the project is likely to be sustainable. A negative impact of businesses on the local community is the assimilation the local community undergoes. Even though this does not happen in all communities, most community members due to constant interaction with the businesses start abandoning their culture to be more like the individuals in the business. This leads to loss of culture and even conflicts in the long run among the community members and spouses as well. This especially happens when the business people are involved in the project for long period of

SWOT Analysis Of Nandos Restaurant

SWOT Analysis Of Nandos Restaurant Nandos city restaurant is situated in the heart of Aucklands CBD on Queen Street amongst many other food outlets. Nandos is a casual dining restaurant group originating from South Africa with a Portuguese/Mozambican theme. Founded in 1987, Nandos operates in 30 countries on 5 continents. Nandos specializes in chicken dishes with either lemon or herb, medium, hot or extra hot Peri-Peri marinades. In some countries, Nandos has other flavor options like mango and lime or Mediterranean. Nandos Restaurants is a brand image in the food industry in South Africa and now they have expanded to many parts of the world. The restaurant opened for the first time in Auckland New Zealand in 2001 and has expanded through franchising. Nandos has touched the lives of every South African living in New Zealand giving them a taste of home. They have improved the quality of their product every day and improved the quality of product and services over the years. So by doing this they deliver their customers an outstanding Quality, Service, Cleanliness and Value (QSCV). I choose this company because I have managed the Nandos in Tauranga for 6 months and I have been working at Nandos Queen Street for another 6 months. I have also working in Nandos South Africa for 3 years. The problems I faced while working for Nandos New Zealand was wastage, culture, high turnover of staff and hygiene problems etc. at the restaurant. I applied problem solving models like SWOT analysis. There were concerns with other employees of what type of problems is facing them and how to solve those problems. After researching I came to the result that because of the working environment, work stress, employees belonging to different countries, problems in communication and conflict with management. This all shows that staff needs a good training; management need training for setting rosters, lack of motivation, bad organization structure, less staff on busy shifts. Introduction All the problems which was identified in Assignment Part A will go through research process as we need to find out practical solutions for those problems. The setting for the whole project is described by few tasks or steps: Identified business problem. Need to do research for the reasons behind those problems. Need to find possible solutions. Problems that are facing Nandos are: Cultural Differences. High staff turnover. Lack of communication. Lack of motivation. Less staff in busy shifts. Hygiene problems. Research Questions: After all these problems were identified the next step is to do research and to find what the research questions are. What are the reasons behind these problems? Is there any weakness in the business behind these problems? What are the solutions behind these problems? Value of this research for the company: This research is of real benefit to the organization because they will get reasons for the problems. Our goal is to solve that problem and we will achieve our goal that the business will grow rapidly and the staff will also not get any type of problem. The management concept of principle which will explain this is: Henry Fayol in 1916 As he presented 14 principles and 5 elements which are necessary for management are: Purveyance To organize To command To co-ordinate To control This is the management principle and we can also see the value of research for the organization. Aim and purpose of the study This study has some aims and purpose which are listed below: First to find out the reasons behind those problems To find out the possible solutions for the problems. Purpose of the study: To get more knowledge about solving problems. How to use problem solving models to solve the problems for these types of companies. Methodology This part of the assignment is going to explain the methods to find the solution of these problems. We are suing a research process which includes the interview with restaurant manager, staff and customer feedback. It was carried out both formally and informally. In the end we used SWOT analysis we are going to solve these problems and to find the facts behind these problems and going to get primary data as well. This primary data involve surveys and interviews from different people as well. In the staff surveys we asked staffs what we need to do for improvement and responses we get is staff need more training, motivation and good communication. The same questions were asked to the restaurant manager as well in addition to controlling labor and improving hygiene at the restaurant. We had similar results which are more training, more working hours and motivations is needed. Customers want improvements in service and need more cleanliness in wastage and restrooms. This all comes in qualitative measures. I interviewed: My manager. Staff members. Took surveys from staff. Interview was conducted on 17th May 2011 at 15:00 because at this time they are no so busy. Literature review: This literature is about the research to figure out problems and the possible solutions behind those problems. I am going to do the SWOT analysis. This will help to find the problems and to find the possible solutions for those problems. STRENGTHS Second largest chicken restaurant. Lots of variety than others. Strong financial status. Customer feels flexible while giving orders. Friendly environment Big range of choices at very reasonable prices Big amount of investment has gone into supporting the franchise network. All food on the menu is healthy and nonfattening because it is flamed cooked on a open fire. WEAKNESS Not owned stores just expanded through franchising. Less organized staff. Customers cannot give order online. They do not announce the employee of the month. Nandos has a high turnover of staff and they need to spend more money on training and development Not many people like to eat healthy food all the time. Most of the time quality issues arise across franchising. Food takes too long to cook. Customers get impatient waiting for their food. Cast between the India people causes problems. OPPORTUNITIES New product developments like breakfast and not just a standard menu. Launching new burgers and promotions. Good learning experiences for staff. Increase market shares from their competitors. They can focus on CSR (corporate social responsibilities) THREATS Competition with KFC and other fast food stores. Attracting customers to eat junk instead of coming to Nandos to eat healthy. Customers do not want to wait a long time to place orders and receive orders. Recession and downturn in the economy may affect the retailers sales. Strengths and limitations of the study: This section will show some strength and few limitations which are listed below: As this study involves interviews this comes in qualitative measure. So qualitative measure always gives us deeper analysis of any study. This study creates some limitations as well: Limitations of study: These studies sometimes do not give accurate results. This research can be easily distracted from the purpose of research. I want to give more research keys and those are, episodic analysis and feedback. Now I am going to explain Porters five forces to explain the methodology and its relevance to the theory. THREATS OF NEW ENTRANTS KFC is the main threat for Nandos Queen Street and burgers and chicken offered by newly opened shops that are selling products at lower prices are the main threats.PORTERS FIVE FORCES OF NANDOS RIVALRY AMONG EXISTING FIRMS In downtown there are existing competitions for Nandos. Apart from fast food chains the company has to face a tough competition from other fast food chains like KFC and other new suppliers like world and local food shops DERTERMINAITON OF BUYER POWER Purchasing power of the customer is another force that affects the business. This is affected by the per capita income, income and saving of the customer in the particular ethnic group and region. THREAT OF SUBSTITUE PRODUCT As there are other fast food chains like KFC, Subway and Burger King there is a threat of substitute products offered by these chains and local food shops, restaurants and take away. These products are offered in a wide range at competitive prices. DETERMINANTS OF SUPPLIERS POWER The main factors affecting Nandos are suppliers concentration. The main internals supplier is Tegal Chicken and external supplier is COKE that process the threat forward integration.Results and Discussions As I interviewed restaurant manager and staff members I got some information about Nandos and some primary results as well. There are certain problems that are faced by Nandos Queen Street, these problems are both external and internal. These problems are identified as under: Cultural differences: Everyone belongs to different countries/cast and they do not know how to communicate with each other and how to respect each other. So there is no good work ethics. Lack of motivation: The managers are not acknowledging staff if they have done a good job. Reasons for high turnover Poor training Working environment Work stress Poor management Conflicts with management Poor training: The main reason of the employees high turnover is the lack of skills and knowledge and the partiality by the management. As everyone belongs to different countries and they lose confidence while taking new staff by the existing staff which should not be done in good organizations. Working environment: The working environment is not good for the staff because the staff like to work in a company where they are rewarded for their work or management should motivate them. So because of all this there is lack of motivation as well. Work Stress: Management does not set the roster properly and this leads to less staff in busy shifts and because of this their staff feels work stress. So they cannot manage stress. Poor management: The managers leadership style is wrong they are autocratic they do not listen to what staff is telling them. Conflict with management: Due to lack of understanding in organization staff conflict with management. Analysis of data: I think that the reason behind the cultural differences is staff is very stereotyped. As they belong to different countries they do not give importance to people of other culture. There is a lack of motivation in the company because staff are not awarded or motivated by the management if they have done a good job. Less staff in busy shifts because managers do not set the roster properly like they dont know when the restaurant is going to be busy so there is too much stress on staff on busy shifts. There is no understanding between the management and staff. Managers sometimes do partiality with their staff so there is no understanding between them and the business cannot grow. So those are the reason behind all these problems and now second thing is to give the possible solutions of these problems. On the basis of interviews these are the possible solutions which are given below: Solutions of the culture difference problem: There is only one solution to this problem that is the staff and the management has to change their stereotype nature and have to have good communication with each other. They need to understand other culture so they cannot lose confidence while communication with each other. There should be some activities, they should organize a party one in every two months so they can understand other staff members culture so they can manage everything well while working. Solution to lack of motivation: The solution to this problem is that they should have an employee of the month competition because this will increase the level of staffs performance and reward them for a job well done. Solution to the problem high staff turnover: As there is a problem of poor management because managers do not know how to set rosters for a busy shift so they should get training from head office so that the mangers and company gets well organized. Managers should also get a weekly report from head office so they have an idea of how they are performing. Appropriate training is very important for every organization so the restaurant manager should also give training according to the job description requirements so there is not a high turnover of employees. Work rotation is key in any business to increase interest in other aspects of the restaurant by allowing staff to multitask. They should recruit accurate staff who is energetic and lively. During interviews managers must set down the rules and procedures and job description. They should be fair with employees and if they want improvement in the company they have to give sufficient training to employees. Solution to wastage: Staff needs to use their mentality and to organize and know when they will be busy and at what time and what kind of menu items will be ordered. When I worked at Nandos the busiest time was between 11am to 1pm. The main menu items being ordered consistently for months as Rice, Pitas, Wraps and burgers. So my common sense told me to make more chicken tenders and chicken fillet patties cooked and kept ready and to keep less full chickens. All left over food from the night should be given to feeding charities and not to staff because staff used to cook extra chicken so it can get wasted and they can take it home. Management Theory: Four principles of management theory are: Planning, Organizing, Leading and Controlling. Planning For motivation we have to make a plan and have to reward them for good work. Organizing It is very necessary to seat a roster properly and should be organized for a good balance in life. Leading Managers should lead staff in a proper way. Controlling As restaurant manager has full control on labor we need to take the feedback from all staff and the manager. I have given the SWOT problem solving model earlier. So all this is an appropriate management theory to explain the meaning of my finding of the result and their relevance. Conclusions and recommendations Conclusion This research comes to an end and lastly I want to say that Nandos Queen Street is facing high problems in culture differences, wastage, high staff turnover because of poor training and poor management. The discussions from all the staff and managers we came to the result that training is necessary with work rotation at work with accurate recruitment system. This solution will help the restaurant to minimize high staff turnover and if employees get proper training they would know what to do at a particular time. They will know about the rules and duties so their work output would be good. Job rotation will help staff to undertake all the transfers as they can do multitasking by handling any task like making burgers, grilling chicken, taking orders and give customers a better service. All these things will make staff more confident and the business will grow rapidly. I have discussed and analyzed each solution for every problem so that shows that both aim and purpose of research activity has been solved. Recommendations: I want to recommend that the restaurant manager should study the details of surveys. They need to organize everything according to the plans. They should arrange a meeting once every month and concentrate on the issues like job rotation for staff and to hire suitable staff. The managers should understand their staff and the need to look after the aspects of the restaurant. They should give them more hours of training. The manager should talk to staff face to face to hear their problems and he should come up with a strong solution to build a good relationship with them. They should not hesitate when talking to the manager. They should implement four principles of management to try out the things that causes problems in the restaurant. References: Class notes Information from Assignment Part A Google